Product Details

Automatic creation of milestones when creating a case with corresponding scheduling.
a) Initial Report of case #
b) 1 Follow Up of case #
c) 2 Follow up of case #

Current list of found cases. Allows quick access to the desired case.

Recording of the cases.

The company data is entered here. Any number of persons can be linked to each recorded company.

Here you can see various linked data at a glimpse.

The contact details are entered here. Each entered contact can be linked to a company.

Here you can see various linked data at a glance.

Recording of employee data. Linking with assigned cases, individual time recording.

Details on the time recording of an employee, during a period.

Document management.

List of the recorded tasks.

Management of the products. Evaluation: in which cases were the products complained (List with direct link). Which tasks were executed.

Details of the entered notes.

Beim Anlegen eines Falls werden automatisch drei Eintragungen erstellt:

a) Initial Report of case #

b) 1 Follow up of case #

c) 2 Follow up of case#

General settings like: Company, e-mail and calendar settings. Access rights management.

As headquarter you have the possibility to view all data. Once you have selected the country, all the data collected from that country will be shown, indicating whether a case has already been imported into the main module «VigilanX» .
You can display all data or those that are Ready to submit or submitted.

As country manager you have the possibility to view only the data of your sales representives in your country. Country manager is automatically logged in with his assigned country, all the data collected from that country will be shown, indicating whether a case has already been imported into the main module «VigilanX» .
You can display all data or those that are Ready to submit or submitted.

As sales representative you can only view your own data.
a) New salespersons can create their own account at any time.
b) Salespersons can open as many complaints they want.
c) As long as a complaint is not ``ready to submit`` or ``submitted``, changes can be made to the recorded data.

Data can be collected under these areas.

Recorded data is displayed immediately. So the user can see which data is still to be recorded.

Faster and more efficient processing of complaints. Creation of the necessary documents.

Today, many companies do not have a defined system for processing or finding the root cause of a nonconformance issue.
With «VigilanX» you have a workflow to address the nonconformance issue and to escalate the right defects to a CAPA at the right time.

By centralizing and connecting more of the pieces together, you will have more visibility into root cause of nonconformances and the ability to take the next appropriate action.

With «VigilanX-WEB» your branches have the possibility to record their complaints.

Ensure full traceability and auditability throughout since you can easily see what was changed, why it was changed, when it changed, who changed it, and what was impacted as a result of a nonconformance.

Assign nonconformance-related tasks to your team and track everyone’s progress towards due dates. Manage tasks, follow-ups, communications, and any actions that result from audit findings.