Case management

A complete new approach to keep track of complaints.
Monitor the progress of activities and optimise processes.

Go Beyond Without Compromise

Imagine case management done right:
Documents, images, videos, graphs, decision tree, analysis, EU-documents at your fingertips, using a multi-platform solution.
Optional: Web module

Regulatory requirements

of the EU and an automatic generation of manufacturer incident report EU form (PDF).

Company and regulatory requirements

Obtaining a CE mark requires that manufacturers establish and maintain a post-market surveillance process. This means PMS is required regardless of the classification of the medical device.


All the relevant data is managed, evaluated and transmitted to the authorities.

One Tool For All

A central tool for data collection, evaluation and communication with the authorities.
Four steps:
1. Complaint Intake
2. Regulatory Reporting
3. Investigation
4. Complaint Closure

Web module

Acquisition of data in the subsidiaries and from employees in the field with «VigilanX-WEB».

Worldwide data acquisition

Field staff in the field can easily enter complaints via browser on a tablet.
Data entered here can be transferred to the main module (headquarter) at the click of a button.

We would be pleased to show you our software solution «VigilanX» - make an appointment today.

Call +41 79 321 23 06

We would be happy to present «VigilanX» to you remotely via “AnyDesk” or come and visit you.

Problems Are There To Be Solved
We Offer You The Right Tool For Your Needs

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Medical WordPress Theme - Website Builder

VigilanX & VigilanX-WEB


VigilanX is a Complaint Management & Reporting Solution for MedTech Companys.

VigilanX software is evaluated a unique & trendy solution for MedTech companies with a clean and modern design. Focused on complaints, VigilanX will make your work fluent and easier to do.


VigilanX Modules

[ve_infobox alignment=”center” title_tag=”h3″ title_alignment=”center” title=”Cases” link=”url:%23|||” icon=”medical-044″ icon_size=”4rem”]

Registration, assessment and validation of cases


[ve_infobox alignment=”center” title_tag=”h3″ title_alignment=”center” title=”Account” link=”url:%23|||” icon=”linearicons-apartment” icon_size=”4rem”]

Central registration of hospitals, companies. Evaluation of cases according to accounts.


[ve_infobox alignment=”center” title_tag=”h3″ title_alignment=”center” title=”Contact” link=”url:%23|||” icon=”medical-071″ icon_size=”4rem”]

The employees of the corresponding companies, hospitals etc. are managed here.


[ve_infobox alignment=”center” title_tag=”h3″ title_alignment=”center” title=”Staff” link=”url:%23|||” icon=”Ultimate-set-uniE040″ icon_size=”4rem”]

Here you can manage the employees of your company. Various statistical evaluations round ….. round off.


[ve_infobox alignment=”center” title_tag=”h3″ title_alignment=”center” title=”Timesheet” link=”url:%23|||” icon=”Ultimate-set-uniE014″ icon_size=”4rem”]The time spent by your employees in the context of the cases can be recorded here.[/ve_infobox]
[ve_infobox alignment=”center” title_tag=”h3″ title_alignment=”center” title=”Calendar” link=”url:%23|||” icon=”Ultimate-set-uniE6CF” icon_size=”4rem”]

Planning of activities etc.


[ve_infobox alignment=”center” title_tag=”h3″ title_alignment=”center” title=”Documents” link=”url:%23|||” icon=”Ultimate-set-uniF115″ icon_size=”4rem”]Central storage of all relevant documents.[/ve_infobox]
[ve_infobox alignment=”center” title_tag=”h3″ title_alignment=”center” title=”Tasks” link=”url:%23|||” icon=”Ultimate-set-uniE116″ icon_size=”4rem”]

List of tasks that must be completed.


[ve_infobox alignment=”center” title_tag=”h3″ title_alignment=”center” title=”Assets” link=”url:%23|||” icon=”medical-015″ icon_size=”4rem”]Management of your products, manuals, instructions etc.[/ve_infobox]
[ve_infobox alignment=”center” title_tag=”h3″ title_alignment=”center” title=”Notes” link=”url:%23|||” icon=”Ultimate-set-uniE008″ icon_size=”4rem”]

Notes management.


[ve_infobox alignment=”center” title_tag=”h3″ title_alignment=”center” title=”Preferences” link=”url:%23|||” icon=”Ultimate-set-uniE034″ icon_size=”4rem”]Management of access rights and passwords. Setting the master data.[/ve_infobox]
[ve_infobox alignment=”center” title_tag=”h3″ title_alignment=”center” title=”Milestones” link=”url:%23|||” icon=”Ultimate-set-uniE661″ icon_size=”4rem”]

Recording of milestones.


[ve_infobox alignment=”center” title_tag=”h3″ title_alignment=”center” title=”Audit Log” link=”url:%23|||” icon=”Ultimate-set-uniE006″ icon_size=”4rem”]Logging of the recorded data.[/ve_infobox]
[ve_infobox alignment=”center” title_tag=”h3″ title_alignment=”center” title=”To-Do’s” link=”url:%23|||” icon=”Ultimate-set-uniE028″ icon_size=”4rem”]

Managing your To-Do’s.


[ve_infobox alignment=”center” title_tag=”h3″ title_alignment=”center” title=”E-Mail” link=”url:%23|||” icon=”Ultimate-set-uniE02B” icon_size=”4rem”]E-mails can be created and sent.[/ve_infobox]
[ve_infobox alignment=”center” title_tag=”h3″ title_alignment=”center” title=”Dashboard” link=”url:%23|||” icon=”Ultimate-set-uniE01B” icon_size=”4rem”]

Information System:


Our Blog

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[ve_testimonial_container][ve_testimonial_section title=”John Doe Molicere” testimonial_color=”#888888″]The mind has great influence over the body, and maladies often have their origin there.[/ve_testimonial_section][ve_testimonial_section title=”John Doe Molicere” testimonial_color=”#888888″]There’s lots of people in this world who spend so much time watching their health that they haven’t the time to enjoy it.[/ve_testimonial_section][/ve_testimonial_container]