COMPLAINT HANDLING WORLDWIDE,
ANYPLACE WITH ONE SOLUTION
Make your complaint handling easier with VigilanX
Complaints are your most valuable feedback. They help you find out the weak spots of your products and therefore help you to increase quality.
However, if not handled correctly they may cause you to lose your CE-Certificate and by this, possibly threaten your company’s existence.
What if there is a solution that empowers you to record, track and manage complaints in an easy way, saving you potentially five-to-six figure costs and precious time and, most importantly, the survival of your company.
VigilanX is the #1 solution that helps your company to manage complaints according to the actual MD-Regulations and secure your CE-Certificate.
ADVANTAGES OF «VIGILANX-WEB»
VigilanX-WEB in daily use
Part 1: Introduction and Log In
Part 2: Log In Headquarter
Part 2: Log In Country Manager
Part 2: Log In Representative
Part 3: Complaint Intake
Part 4: Submit Country
RECORD COMPLAINTS IN THE FIELD
The easiest way to get complaints from your customers/representatives to your headquarter.
Worldwide access for representatives in the field to collect complaints.
Software runs on a dedicated / separate server.
Main module for the headquarters. Used for handling complaints, communication with the authorities, document storage and evaluations. Is installed on an in-house server.
YOUR INDIVIDUAL SOLUTIONS
We are happy to extend the functions of «VigilanX» or «VigilanX-WEB», according to your wishes and needs.
ADVANTAGES OF «VIGILANX»
VigilanX in daily use
Our team is here to show you the scope of the software and to help you solve your complaints.