COMPLAINT HANDLING WORLDWIDE,
ANYPLACE WITH ONE SOLUTION

Make your complaint handling easier with VigilanX 

Complaints are your most valuable feedback. They help you find out the weak spots of your products and therefore help you to increase quality.
However, if not handled correctly they may cause you to lose your CE-Certificate and by this, possibly threaten your company’s existence.
What if there is a solution that empowers you to record, track and manage complaints in an easy way, saving you potentially five-to-six figure costs and precious time and, most importantly, the survival of your company.

VigilanX is the #1 solution that helps your company to manage complaints according to the actual MD-Regulations and secure your CE-Certificate.

ADVANTAGES OF «VIGILANX-WEB»

VigilanX-WEB in daily use  

Part 1: Introduction and Log In

Part 2: Log In Headquarter

Part 2: Log In Country Manager

Part 2: Log In Representative

Part 3: Complaint Intake

Part 4: Submit Country

RECORD COMPLAINTS IN THE FIELD

The easiest way to get complaints from your customers/representatives to your headquarter.

VIGILANX-WEB

Worldwide access for representatives in the field to collect complaints.
Software runs on a dedicated / separate server.

VIGILANX

Main module for the headquarters. Used for handling complaints, communication with the authorities, document storage and evaluations. Is installed on an in-house server.

YOUR INDIVIDUAL SOLUTIONS

We are happy to extend the functions of «VigilanX» or «VigilanX-WEB», according to your wishes and needs.

ADVANTAGES OF «VIGILANX»

VigilanX in daily use 

OUR TEAM

Our team is here to show you the scope of the software and to help you solve your complaints.

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