In the development process, assessing risk is a “best-guess” effort. Once you’ve launched your product, you now have confirmation that you’ve captured the appropriate risks and acceptability, since feedback and complaints are captured in the same single system that handles risk management.

Fully understand everything that is impacted by a complaint. If there is a pattern or multiple instances of a similar type of feedback, maybe it is a training issue or another type of systemic issue that requires a CAPA. Because you can link anything to anything else in the system, you can see everything that might be tied to or impacted by the feedback.

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